According to a recent survey, one of the biggest impediments to effective decision making using big data is a shortage of skilled analysts. BPO service providers can cost- effectively bridge this gap with Business Process Analytics.
Business Process Analysis and Insights
There's a wealth of structured and unstructured data from internal and external sources that businesses rely on to make effective decisions. However, the information that executives can access is often limited or not available in the time or format needed to offer a complete picture.
Our Business Process Analytics solutions bring the technology, process, and people you need to gain better insight within and across your business processes. We have developed solutions that are aligned with the executive agenda to ensure the right information is delivered to the right people at the right time and in the right context.
A Comprehensive Business Process Analytics Solution Set
Our solutions use a flexible, multi-purpose technology platform that converts multiple sources of unstructured data into one structured view. Advanced audit and analytics tools are then applied by our centralized team of skilled analysts to interpret the data and provide relevant insights to key stakeholders.
The result is better insights for decision making and better performance of your business processes without having to recruit and train personnel or continually invest in new technology.
Smartmonks solution has been developed to deliver outcomes that are aligned with the clients agenda, providing:
• Revenue Analytics:
- Improve conversion of customer query to order
- Enhance credit & collection performance
- Reduce billing leakage and more sell-ons
• Expenses Analytics:
- Recover erroneous or duplicate payments
- Increase compliance with procurement policy
- Gain informed views of global spend
• Risk Analytics:
- Monitor key controls in real-time
- Prevent failures with predictive indicators
- Better mitigate risk
• Working Capital Analytics:
- Optimize treasury performance
- Reduce write-off of stock and bad debt
- Use discounts & promotions more effectively
We also offer Customer Insight Center Services that use the power of big data to help you gain a competitive advantage in the areas of:
• Customer Interaction Analytics
- Self service (web, IVR)
• Customer Process analytics
- Marketing/campaign data
- Sales/transaction data
- Order management data